Contacts
Click here for the IME Address List
General
| Contact Group |
Contact Name |
Local |
Toll Free |
Operating Hours |
| Medicaid Director |
Jennifer Vermeer |
515-256-4600 |
|
8:00AM - 5:00PM (M-F) |
Members & Consumers
| Contact Group |
Services |
Local |
Toll Free |
Operating Hours |
| Member Eligibility |
|
515-281-6899 |
800-972-2017 |
|
| Member Services |
|
515-256-4606 |
800-338-8366 |
8:00AM - 5:00PM (M-F) |
| hawk-i |
|
|
800-257-8563 |
7:00AM - 7:00PM (M-F) |
| Estate Recovery |
|
515-256-4618 |
877-463-7887 |
7:30AM - 5:30PM (M-F) |
| Liens |
|
515-256-4620 |
888-543-6742 |
8:30AM - 5:00PM (M-F) |
Providers
| Contact Group |
Services |
Local |
Toll Free |
Operating Hours |
| Provider Services |
|
515-256-4609 |
800-338-7909 |
7:30AM - 4:30PM (M-F) |
| Provider Services FAX |
|
515-725-1155 |
|
24 Hours a Day/7 Days a Week |
| ELVS |
|
515-323-9639 |
800-338-7752 |
24 Hours a Day/7 Days a Week |
| Medical Support |
|
515-256-4623 |
800-383-1173 |
8:00AM - 4:30PM (M-F) |
| Provider Audits & Rate Setting |
|
515-256-4610 |
866-863-8610 |
8:00AM - 5:00PM (M-F) |
| Medical PA |
|
515-256-4624 |
888-424-2070 |
8:00AM - 4:30PM (M-F) |
| SURS |
|
515-256-4615 |
877-446-3787 |
8:00AM - 5:00PM (M-F) |
| TPL |
|
515-256-4619 |
866-810-1206 |
8:30AM - 5:00PM (M-F) |
| Pharmacy PA Hotline |
Prior Authorization for Drugs |
515-256-4607 |
877-776-1567 |
8:00AM - 6:00PM (M-F) |
| Pharmacy POS |
|
515-256-4608 |
877-463-7671 |
8:00AM - 6:00PM (M-F) |
| Pharmacy PA FAX |
|
|
800-574-2515 |
24 Hours a Day/7 Days a Week |
| Member Services |
|
515-256-4606 |
800-338-8366 |
8:00AM - 5:00PM (M-F) |
|
